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Recomendaciones de Defensa del Consumidor para las compras por el Día de la Madre

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Con motivo de conmemorarse el Día de la Madre, la secretaría de Defensa del Consumidor, María Pía Saravia, brindó una serie de recomendaciones a tener en cuenta al momento de comprar el regalo para mamá, en un local comercial o vía internet.

Compras presenciales

Se deberá tener en cuenta que el precio del producto deberá estar exhibido en vidriera y en el interior del local, por lo que corresponderá cobrar el precio exhibido (aunque sea irrisorio), caso contrario el consumidor deberá tomar una fotografía y dejar constancia en el libro de quejas. El procedimiento será idéntico si no se respeta una promoción.

Por otra parte, está prohibido hacer diferencia de precios entre el pago de contado efectivo, con tarjeta de débito o de crédito en un solo pago. Tampoco se podrá exigir una compra mínima para utilizar la tarjeta de débito o crédito.

El organismo recomienda conservar el ticket y exigir uno de cambio; también es importante que la comunidad se interiorice sobre las modalidades de cambio. Los consumidores deben recordar que el comerciante no puede limitar los horarios y reducir los días de cambio; los usuarios podrán hacerlo en cualquier momento del horario comercial.

Si se compra un artefacto eléctrico, se deberá realizar una prueba en el lugar de compra. Los consumidores deberán informarse sobre las políticas de cambio directo en caso de falla, específicamente la cantidad de días que tienen para hacerlo.

Compras Digitales

Lo más importante es la seguridad para evitar el fraude electrónico. En esta línea el organismo provincial recomienda hacer las compras en sitios seguros teniendo en cuenta que los más denunciados son los sitios de venta por Facebook e Instagram ya que, por la gran demanda de regalos para la fecha, se crean perfiles falsos en las redes sociales.

Para comprobar la seguridad de la web, el mismo debe comenzar siempre con https:// y se debe observar un candado en la parte superior de la página. También se debe verificar la reputación del vendedor, que debe tener un color verde para una valoración positiva. Se recomienda leer los comentarios antes de comprar.

Para una mayor seguridad, los compradores deberán contar con una captura de pantalla, una imagen o fotografía de la promoción para que en caso de existir diferencias con el producto ofertado o incumplimiento de promoción, se pueda reclamar con pruebas fehacientes.

En caso de que la entrega tenga gastos extras como seguros o fletes, se deben elegir empresas de transporte con prestigio. Antes de ofertar se debe consultar si el producto tiene stock disponible y no avanzar en caso de que el mismo esté agotado.

Se deberá establecer una fecha de entrega del producto por escrito, ya sea por mail o el chat del sitio de compra. Todas las pruebas deben guardarse para realizar la denuncia en caso de que la empresa no cumpla con lo pactado. En este sentido, siempre se debe exigir ticket o factura, ya que el mismo se constituye como principal prueba de la compra y es necesario para cualquier reclamo.

Derecho al arrepentimiento

Si al momento de recibir el producto, este no cumple con las expectativas, el mismo podrá devolverse, contando 10 días a partir de la fecha de entrega, dejando constancia por escrito del rechazo y poniendo a disposición el producto sin uso para que lo retiren del domicilio; los gastos extras corren por cuenta de la empresa. Actualmente, los sitios web cuentan con el “botón de arrepentimiento” para desestimar la compra.

Garantías: todos los productos tienen una garantía mínima de 6 meses por ley. En caso de fallas, durante ese lapso, el consumidor tiene derecho a la reparación gratuita y a un servicio técnico adecuado incluyendo los costos de flete en cualquier punto del país.

Finalmente los consumidores podrán realizar su reclamo ante la empresa proveedora y en caso de no obtener respuestas satisfactorias, podrán realizar su denuncia mediante la plataforma digital de Defensa del Consumidor ingresando en: www.salta.gov.ar/defensadelconsumidor

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Bajo el lema de la unión y la visibilidad, hoy se conmemora el Día Mundial de la Hemofilia, una fecha que busca derribar prejuicios y poner en agenda las necesidades de quienes conviven con este trastorno. No se trata solo de una condición médica; es un camino que requiere resiliencia, redes de apoyo sólidas y un sistema de salud que garantice tratamientos equitativos.

La hemofilia, al ser una enfermedad de las denominadas «poco frecuentes», suele enfrentarse al desconocimiento social. Por eso, el llamado de este año se centra en visibilizar. Creer en el poder de la información no es solo un eslogan, es la herramienta que permite que un niño con hemofilia pueda integrarse a la escuela de forma segura o que un adulto pueda llevar una vida laboral activa.

En este día, se invita a la comunidad a ser parte activa del cambio. Compartir una palabra o una historia no solo humaniza las estadísticas, sino que ofrece un faro de esperanza para quienes recién reciben un diagnóstico. Conceptos como «valentía», «acompañamiento» y «esperanza» son los que resuenan hoy en los hogares de quienes transitan este camino.

Desde Salta Sur, nos sumamos al azul que identifica esta lucha, reforzando la idea de que nadie debe transitar este sendero en soledad. La detección temprana y la conexión entre familias son, hoy más que nunca, los pilares de una comunidad más inclusiva y consciente.

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La Virgen del Milagro en el Polo Sur: El salteño que unió fe y patria en la Antártida

Un militar salteño unió la fe del Milagro con la historia antártica argentina. En 1965, el rosarino Jorge Edgar Leal, al mando de una expedición al Polo Sur, no solo izó la bandera nacional, sino que también dejó una réplica de la imagen de la Virgen del Milagro en el rincón más austral del planeta.

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En el marco de una nueva celebración del Señor y la Virgen del Milagro, patronos de Salta, es oportuno recordar la hazaña de un militar salteño que llevó la devoción provincial al rincón más austral del planeta. El rosarino Jorge Edgar Leal, al mando de la histórica expedición «Operación 90», dejó un legado imborrable que fusiona la identidad salteña con la historia antártica argentina.

El 10 de diciembre de 1965, después de 48 días de viaje y 1.450 kilómetros recorridos en un contexto de temperaturas extremas y condiciones climáticas adversas, la expedición de Leal llegó al Polo Sur. En ese punto, izó con orgullo la bandera argentina y, en un acto que «salteñizó» la proeza, dejó una réplica de la imagen de la Virgen del Milagro en la meseta antártica.

Esta gesta, que no aparece en las memorias del propio Leal, fue reportada en una breve crónica del diario El Tribuno de Salta, destacando que «ahora los salteños pueden decir que su imagen patrona vela por la patria, desde el mismo Polo Sur».

Un viaje a corazón helado: La travesía de la «Operación 90»

La expedición, que partió desde la base argentina Manuel Belgrano, enfrentó desafíos inmensos. Leal, en sus crónicas publicadas en «Memorias de un antártico», relató las dificultades de la marcha final con 30 grados bajo cero y una densa capa de nubes que impedía la orientación.

Fue gracias al sargento ayudante Adolfo Oscar Moreno, un topógrafo de la misión, que lograron aprovechar un breve claro en el cielo para determinar su posición y continuar el rumbo. La llegada al Polo fue confirmada al divisar las instalaciones de la base norteamericana Amundsen-Scott, una señal inequívoca de su éxito.

El vehículo que transportaba a Leal y a la imagen de la Virgen del Milagro llevaba el nombre «Salta» en su honor, un guiño a la tierra natal del militar. Tras la llegada, Leal elevó el mástil de la bandera argentina y se comunicó por radio con las autoridades en Buenos Aires. Posteriormente, el equipo posó para la foto que inmortalizaría el logro, un momento de victoria en el que las nubes se disiparon, como si la misma naturaleza hubiera querido ser testigo de la proeza.

La historia de Jorge Edgar Leal es un recordatorio de cómo la fe y la devoción, tan arraigadas en la cultura salteña, pueden ser parte de las mayores hazañas humanas, uniendo el fervor del Milagro con la inmensidad del continente blanco.

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“Quería terminar con el dolor”: Flor cuenta su experiencia tras intentar suicidarse

En el marco de septiembre, mes dedicado a la prevención del suicidio, Flor, una joven de 35 años, decidió compartir por primera vez su experiencia personal con ideaciones suicidas. Su testimonio revela el camino desde la oscuridad y la desesperanza hasta la búsqueda de ayuda profesional, el acompañamiento familiar y espiritual, y la reconstrucción de su vida.

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Con el inicio de septiembre, mes destinado a la concientización y prevención del suicidio, los especialistas insisten en la importancia de abrir el diálogo sobre un tema que sigue siendo un tabú en la sociedad argentina. Hablar de pensamientos suicidas, acompañamiento familiar y salud mental no es sencillo, pero se trata de una cuestión de vida o muerte. En este marco, Flor, una mujer de 35 años, comparte por primera vez su experiencia personal, con la intención de ofrecer una guía de esperanza y mostrar que pedir ayuda es posible y necesario.

Flor recordó las ocasiones en que intentó quitarse la vida. “Tenía todo lo material y familiar que uno podría desear, pero me sentía vacía, incompleta. Nada llenaba ese vacío”, confesó. La joven relató cómo heridas de la infancia no resueltas y la acumulación de emociones reprimidas contribuyeron a sumergirla en un estado de profunda tristeza y desesperanza.

Suicidio: un tema que incomoda pero que debe ser tratado sin rodeos ni prejuicios

“Muchas veces creemos que podemos solos, que solo con voluntad podremos superar la oscuridad. No es así”, explicó. En su experiencia, buscar ayuda profesional, terapias psicológicas y, cuando fue necesario, tratamiento psiquiátrico, fueron herramientas esenciales para reconstruirse.

“Pedir ayuda me permitió salir adelante; hay esperanza incluso en los momentos más oscuros.”

Enfatizó que identificar que se necesita ayuda es el primer paso para superar la crisis. “Cuando uno atraviesa ideaciones suicidas, no puede salir adelante solo. La asistencia profesional, acompañada del apoyo familiar y comunitario, es fundamental”, subrayó. Recomendó iniciar el diálogo incluso de formas indirectas: un mensaje, una canción, un video o un reel que refleje lo que se siente puede ser un primer paso para pedir ayuda.

“Decirle a alguien ‘me siento así’ puede salvar vidas. Muchos jóvenes piensan que están solos, pero no es cierto. Siempre hay recursos disponibles: psicólogos, hospitales, iglesias, líneas de asistencia”, agregó.

“La terapia y el acompañamiento profesional me enseñaron a encontrar sentido y propósito en mi vida.”

En su relato,  destacó también el rol de la fe como complemento a la atención profesional. La espiritualidad, explicó, le permitió encontrar un eje de contención emocional y sentido de vida: “Mi fe y mi relación con Dios fueron un pilar. La terapia y el acompañamiento psicológico me dieron herramientas, pero la fe me sostuvo y me restauró desde adentro”.

Asimismo, Flor advirtió que el tabú sobre la salud mental no solo existe en la sociedad, sino en los hogares. Muchos padres, por desconocimiento, minimizan los síntomas de angustia o tristeza profunda de sus hijos. “Frases como ‘no te falta nada’ o ‘eso es para locos’ generan muros en lugar de puentes. La salud mental no se mide en bienes materiales; requiere escucha, acompañamiento y contención emocional”, aseguró.

El testimonio de Flor también resaltó señales de alerta que los padres y familiares pueden observar como por ejemplo; aislamiento, descuido personal, cambios drásticos de conducta, consumo de sustancias o pérdida de motivación. Identificar estos indicadores a tiempo puede marcar la diferencia entre la vida y la muerte.

“Compartir lo que sentimos, aunque sea con un mensaje o un gesto, nos conecta y nos ayuda a superar la tristeza.”

Mensaje de esperanza

Flor dio un mensaje para quienes atraviesan momentos similares: “No están solos. Buscar ayuda no es un signo de debilidad, es un grito de vida. Se puede salir adelante, reconstruirse y encontrar propósito y sentido en la existencia”.

Su historia evidenció que la prevención del suicidio requiere diálogo abierto, acompañamiento profesional, comprensión familiar y, en muchos casos, apoyo espiritual. “Romper el tabú, hablar con responsabilidad y ofrecer contención puede salvar vidas”, concluyó.

“Con fe, apoyo y herramientas adecuadas, es posible transformar la oscuridad en fuerza y reconstrucción personal.”

Con su testimonio, esta joven metanense, demostró que aunque el camino sea difícil, hay salida. Su historia no solo visibiliza el dolor que enfrentan quienes atraviesan ideaciones suicidas, sino también las herramientas de recuperación y la importancia de un entorno que escuche y acompañe.

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Copyright © 2024. Todos los derechos reservados. Director: Sebastián Javier Rocha. GRUPO Salta Sur. - Domicilio: Sirio Libanes 1011. CP (A4440) Metán - Salta - Argentina. Propiedad Intelectual: En Trámite - En linea desde el año 2018